Senior Versioning Team Leader - Night Shift

About this task

Who We Are
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences.
What We Do
We are a full-service creative digital media agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
About Dms
DMS, part of the AKA Group of companies, was established in 2002 and has over 100 employees. From our facilities based in London and LA we provide digital creative and media intelligence services to our clients that comprise of major film and TV studios, leading independent film distributors, West End and Broadway theatres, cultural institutions, sports, music and fashion companies.
THE ROLE
Your role and responsibilities will vary according to the needs of the business, but will include;
Senior Versioning Team Leader responsibilities:
The day to day oversight of a key account
To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards
To ensure that a high level of client service and face-to-face client engagement is maintained at all times
To build, grow and hone existing relationships with key clients with the aim of continuously upselling services
To take creative and finishing briefing meetings with the client
To be pro-active in overseeing, coordinating and delivering all aspects of the client's relationship with DMS. Liaising with Versioning Producers, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met
To work with CS Versioning Producers to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery
To ensure that all work is delivered to an appropriate technical and creative quality
To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery
To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate
Where possible to work alongside the Global Account Managers on campaign briefs, timelines and capacity
Provide support and complete ad hoc tasks as required by the Head of Client Services
Maintaining the department in the absence of the Head of Client Service
Line management:
Performance and development are the key areas that you will be responsible for and support in these areas are required to help evolve our service and grow skills within the team.
To pursue an understanding of your direct reports motivations and responsibilities and to utilise this knowledge to evolve our workflows and support for the team.
To hold one-to-one meetings with your direct reports to discuss their progress, ideas, concerns, performance. This should be held at least monthly and can be agreed between each party.
To administrate holiday approval, overtime sign-off, sick leave registering and monitoring.
To cascade department goals for the team to the wider group and to support and promote the management teams desired processes and objectives.
To take part in performance and salary reviews, with the support of the management team.
To support in the training of your reports and promote their training on DMS processes.
To be involved in the recruitment process for hiring of staff members who are intended to report into you
To utilise the Kallidus platform as it rolls out, for progress summaries, setting objectives and tracking development
To call upon and utilise your own line manager in the rollout and maintenance of these processes
Team management:
To coordinate CS trainings and support new starters
To keep training materials and style guides up to date and insure handovers across the teams
To discuss workload and availability for the upcoming campaigns with the team
To have regular catch ups with the team to optimise workflow and divide workload evenly
To ensure that all holiday requests are in line with team/staffing requirements
To report team's concerns or issues to the next appropriate instance.
To help a member of the team if assistance is required/necessary
To ensure team's harmony and well-being
Workflow and best practices:
Work with the HODs to identify new best practises and how to implement them both in client services and production
Monitor internal workflows, identify areas for improvement and make recommendations
Always ensure studio guidelines, checklists and procedures are followed and that the relevant teams have the latest information
Make sure that reference material is up to date and constantly maintained within your team
Provide a first point of call for Versioning Producers in your team, and an available resource to the wider team when they have questions or require experienced advice
Project management:
Suitable projects or clients may be assigned to you in their entirety if you have available capacity
Some head office communications may be required to satisfy the project requirements
Support will be provided by the management team but ownership of delivering for those projects will rest with you
Billing:
To oversee the billing process including:
Application of the rate card in order to prepare accurate cost estimates
Providing support to the team to ensure jobs on CETA are billed correctly
Providing training to the CS team regarding billing processes
Checking rates are correctly applied on CETA for your team
Exporting billing approvals and in some instances liaise with the clients on approval of the billing
Regular Senior Versioning Team Leader Meetings:
To be present at Senior Versioning Team Leader meetings. Suggested meeting agenda to include:
Update the Senior Versioning Team Leader on any developments since the last meeting such as new specifications, unusual orders, problems in the team, etc.
Share any ideas regarding best practice, tell the group about how your team solved any troublesome issues
Ask the Senior Versioning Team Leader team for suggestions regarding any outstanding issues
Discuss what methods can be utilised to grow client confidence, build client relationships and manage client expectations
Decide together if any points from the meeting need raising in the wider CS team meeting
Report back relevant notes to the Management Team
Overview and implementation of metrics for territory throughput (weekly, monthly, quarterly)
SVTL UK based full time in the office night shift 10:30pm-7:00am Sunday - Thursday
Requirements
5 years' experience in a post-production environment
At least 3 years' experience in a client-facing role
Italian Language preferrable.
Trusted confidante to maintain confidentiality for sensitive information
Lead and/or chair internal meetings with an agenda
Experience leading team meetings and owning the agenda
Maintaining high quality output when working at speed
Polite and professional manner
Confident and assertive
Experience in supporting the management of a team of at least 3 people
Adept in teaching and mentorship to impart skills and share knowledge
Keen forward planner with an interest in strategic thinking
Demonstrable leadership skills, notably role modelling to lead by example