Production Services Specialist (Fixed Term Contract)

About this task

This position is for a 12-month fixed term contract
Join the creative revolution at XR!
XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!
At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here - XR is where you come to grow, learn, and thrive.
Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let's shape the future together!
Position Summary:
Access Services at XR Global (UK) Limited is a leading provider of commercial accessibility services and is seeking an experienced English hard-of-hearing specialist to join the team as a Production Services Specialist. This position is for a 12-month fixed term contract.
Job Responsibilities:
Creating English hard-of-hearing subtitles for broadcast, online and cinema
Organising the creation and delivery of audio description, BSL and foreign-language projects, from the quotation stage to the client deliverables, while maintaining strict quality standards
Liaising with clients, adapting to short-notice schedule changes, handling media assets, and sourcing and managing freelance linguists
Client Liaison:
Providing direct support throughout the project cycle
Communicating project status
Handling technical issues and linguistic queries
Ensuring that projects meet expectations
Project Management:
Assigning, scheduling and supervising accessibility projects
Sourcing and recruiting linguists
Analysing media technical specification and content
Applying quality control to ensure the creation of the highest quality work
Other Associated Duties:
Liaising with specialist personnel in other XR departments
Finding solutions to technical and linguistic issues
Staying up to date with technology developments
Ensuring all projects are invoiced accurately
Requirements
Proven experience in production services, operations, or a similar role within a media, accessibility, creative, or technical environment
Advanced training and hands-on experience with professional subtitling software
A consistently high level of attention to detail, ensuring accuracy across all production outputs
Strong organisational and coordination skills to manage multiple projects and deadlines simultaneously
Excellent communication skills, both written and verbal to work effectively with internal and external partners
Commitment, dedication, and a proactive approach to workload management
Technical competency with various file formats and the ability to navigate technical documentation
Flexibility to work within weekly shift patterns