Customer Service Manager

About this task

岗位职责：
1. 协助业务员为客户提供货运相关咨询，促进订单成交，并妥善跟踪管理出运全流程。
2. 负责维护型销售工作，定期联系客户、了解客户需求，及时做好询报价，提高客情关系。
3. 根据客户委托，合理安排并协调操作订舱、商检、报关、拖车等货物出运事宜。
4. 根据客户需求量身定制全套货运方案，确保客户满意度。
5. 与国内团队进行业务对接。

任职要求：
1. 全日制本科及以上学历，会西班牙语。
2. 具备同岗位1年以上专业经验者优先。
3. 亲切随和、耐心细致、积极主动，具备较好的沟通表达能力。

Job Responsibilities:
1. Assist sales representatives in providing customers with freight-related consultation, facilitate order closing, and properly track and manage the full shipment process.
2. Handle relationship-based sales support, regularly contact customers, understand their needs, provide timely inquiries and quotations, and improve customer relationships.
3. Arrange and coordinate booking, commodity inspection, customs declaration, trucking, and other shipment matters according to customer instructions.
4. Customize complete freight solutions based on customer needs to ensure customer satisfaction.
5. Coordinate business matters with the domestic team.

Requirements:
1. Full-time bachelor’s degree or above; Spanish proficiency required.
2. At least 1 year of relevant experience in a similar role is preferred.
3. Friendly, patient, detail-oriented, proactive, and equipped with good communication and expression skills.