Associate Project Manager, User Testing

About this task

What You Will Do:
Develop Alpha and Beta program plans, processes, and user education materials
Recruit and onboard Alpha and Beta users (employees as well as external users using a third-party database)
Maintain test project timelines / schedules in accordance with the scope of each program
Act as the liaison between testers and project stakeholders; triage feedback, communicate expectations, and ensure that the voice of the customer is heard
Review and analyze users’ feedback, debug issues, and escalate high-priority issues to the development team
Define and document the test process, setup online projects in Centercode, and integrate user feedback with other platforms (e.g. Slack, Jira, Cloud integration, etc.), utilizing JSON coding
Create Jira tickets and participate in triage meetings. This requires a working knowledge using Jira or related product defect tracking tools (Jira, Agile Central/Rally, etc.) plus the ability to translate technical language (e.g. engineers requests) into user friendly directions that can be followed by the Alpha/Beta users
Define users’ weekly tasks/activities by working with product development team
Ensure users stay engaged throughout the duration of the test (using the test product, completing weekly tasks, reporting issues, answering surveys, etc.)
Gather, analyze, and present test findings and survey analysis to internal stakeholders in clear, actionable reports, representing user sentiment in product team meetings
Multi-tasking and being detail-oriented is critical in managing multiple moving parts of the fast-paced R&D team and processes

To Be Successful You Will Have:
Bachelor's degree in related field or equivalent experience
Minimum 3 years of experience as project coordinator of field testing (Alpha, Beta, etc.).
Proven written and verbal communication skills
Clear understanding of project management best practices
Demonstrated ability to take ownership of task execution and work with minimal supervision
Experience interacting with customers and resolving issues
Experience utilizing online testing platform (e.g. Centercode)
Proficiency with Confluence, Slack and Microsoft PowerPoint/ Excel/ Word
Familiarity with software APIs (JSON) is a plus
Strong attention to detail and ability to manage multiple projects and deadlines
Motivation to pursue new possibilities to improve current processes, and obtain training or guidance as needed to try new things
Must have strong organizational skills, be detail-oriented, and mission-accomplish focused

In Return You Can Expect:
Cohesive team with diverse talents. Always willing to share expertise and help out on challenges
Wellness Perks
Learning and development resources