Manager, IT Systems

About this task

Responsibilities:
- Represent Japan IT and bridge local business needs with global IT policies.
- Communicate IT issues, risks, and business impacts and determine appropriate response strategies.
- Consolidate Japan business requirements and escalate them to Global IT when necessary.
- Define priorities and manage the Japan IT roadmap.
- Make local adjustments when implementing global IT initiatives.
- Maintain IT governance across security, compliance, and risk management.
- Select, manage, and evaluate external vendors, including contracts, service quality, licenses, and maintenance costs.
- Plan and manage OPEX and CAPEX budgets.
- Lead Japan IT team members and outsourced vendors.
- Maintain a managerial-level, hands-on understanding of IT infrastructure, networks, and server operations.
- Assess scope and business impact during network or server incidents and outages.
- Evaluate vendor and internal response actions and act as the accountable IT owner for escalation and stakeholder communication in Japan.
- Lead Tier 1 and Tier 2 service desk operations, ensuring ticket quality, prioritization, and efficient daily operations.
- Analyze incident and inquiry trends and drive continuous improvement.
- Define and govern responsibilities across global IT teams and external service providers.
- Oversee operational support for Japan-specific business applications and integrations, including EDI platforms, warehouse and 3PL system integrations, logistics IT, Oracle EBS backup support, and e-commerce and order-management platforms.

Employment type: Regular.