Solutions Architect

About this task

Responsibilities and Requirements:
1. Develop a comprehensive and in-depth understanding of the company's BSS solutions and maintain strong insight into industry trends. Build working knowledge of OSS, big data, cloud, and other product areas, with the ability to learn new business knowledge quickly.
2. Communicate effectively in English and demonstrate experience engaging with international customers, particularly mid- and senior-level stakeholders. Plan end-to-end customer engagements, including objective analysis, presentation preparation, formal meetings, follow-up, and action tracking.
3. Maintain strong awareness of regional markets and collaborate proactively with sales teams to develop new customers, manage existing accounts, organize bids, and support regional market growth.
4. Analyze target markets, customers, and opportunities, and develop current and medium- to long-term product and market strategies based on sales capabilities and the product portfolio.
5. Support sales by prioritizing opportunities and allocating resources effectively. Make clear, evidence-based customer and project selections to improve return on investment.
6. Organize customer and market activities involving BSS, OSS, big data, cloud, and innovative business solutions. Coordinate resources for bids, prepare solution materials, manage clarifications, follow up on opportunities, independently assess project developments, and assist sales teams in closing deals.
7. Drive existing-account management through regular customer engagement, analysis of customer operations, and resolution of customer pain points. When appropriate, participate in project progress tracking and issue resolution through virtual teams.
8. Explore product and cooperation-model innovation for strategic customers and priority countries beyond conventional IT projects, deepen customer engagement, and support mutually beneficial business decisions.
9. Connect product lines, marketing teams, and frontline sales teams to facilitate communication and ensure both sides understand the latest product releases and major projects.
10. Promote team development through the sharing of knowledge, experience, and skills. Follow standard processes for presentations, bid organization, solution preparation, and clarification, including advance preparation, progress reporting, and post-activity reviews. Develop domain expertise within the team.
11. Demonstrate initiative, strong communication, a willingness to share, and a collaborative mindset.
Work location: Malaysia. Working language: English. Overseas assignment duration: 6–12 months.

岗位职责及要求：
1. 全面、深入了解公司的BSS产品整体解决方案，对行业发展保持良好洞察；同时了解OSS、大数据、云等领域的产品，具备高效、积极的学习能力，能够快速掌握新的业务知识。
2. 具备优秀的英语沟通能力和国际客户交流经验，尤其是与中高层客户沟通的经验；能够策划端到端客户交流，包括交流目标分析、材料准备、正式交流及后续跟进推动。
3. 对区域市场保持敏锐洞察，与销售团队积极联动，主动承担新客户发展策划、存量客户经营、投标组织及深度参与等市场建设工作。
4. 针对目标市场、客户和商机开展系统、专业的分析，结合销售能力和产品现状，制定当期及中长期产品与市场策略。
5. 支持销售工作，合理安排和分配资源投入方向；基于清晰判断选择客户和项目，避免盲目投入，提高投入产出效率。
6. 组织客户及市场活动，围绕BSS、OSS、大数据、云和创新业务产品开展方案交流；协调多方资源完成投标、方案材料编写及澄清工作，持续跟踪商机，独立分析项目走势并协助销售促成签约。
7. 组织并推动存量客户经营，包括定期客户关怀、客户经营状况分析及客户痛点解决等；根据实际情况，以虚拟团队方式参与在执行项目的进展跟踪和问题处理。
8. 在传统IT项目之外，围绕价值客户和重点国家探索产品及合作模式创新，加深客户互动，实现合作共赢，并为经营方向决策提供支持。
9. 对接产品线、行销及一线销售团队，促进产品与销售之间的沟通，确保双方及时、完整地了解最新产品研发成果和重大项目。
10. 推动团队共同成长，分享知识、经验和技能；按照标准流程完成宣讲、应标组织、方案输出及澄清工作，做到事前准备、事中通报和事后复盘，并培养团队成员的领域专长。
11. 工作积极主动，善于沟通和分享，具备良好的协作共建意识。
工作地点：马来西亚。工作语言：英语。驻外时长：6至12个月。