Manager of Deliveries & QA

About this task

Role Overview

Lead global delivery and quality assurance (QA) teams for media localization projects. Establish operational standards, improve workflows, align regional operations with client requirements, and resolve escalated delivery and quality concerns.

Responsibilities
- Oversee delivery and QA operations across regions and time zones, ensuring timely delivery that meets client specifications and internal standards.
- Manage regional delivery and QA leads, coordinators, and operational teams; coach and develop managers and team members.
- Develop and improve delivery and QA processes, workflows, and standards.
- Monitor delivery performance, service-level agreements, quality metrics, productivity, and reporting accuracy; identify risks and drive improvements.
- Resolve critical operational, quality, workflow, and client escalations.
- Plan resources, workforce allocation, schedules, and capacity across teams.
- Work with Client Services, Production, Engineering, Finance, and other departments on operational objectives and new-client onboarding.
- Support new workflows, tools, and technologies; identify automation opportunities and maintain compliance with company policies, security protocols, and client requirements.

Qualifications
- Five to eight years of experience in media localization, subtitling, dubbing, or related operations, including at least three years in a managerial or global leadership role.
- Experience managing global delivery operations and QA teams, with strong knowledge of localization workflows and media operations.
- Bachelor’s degree in Business Management, Operations Management, Linguistics, Media, or a related field.
- Strong leadership, stakeholder management, analytical, organizational, and problem-solving skills.
- Excellent written and spoken English; experience working with international, cross-functional teams.
- Ability to manage competing priorities and operational escalations; experience with workflow management systems, reporting tools, and dashboards.