Keeta - Head of Rider Management

About this task

Responsibilities:
1. Lead the development of the platform's rider management and experience systems to improve rider capabilities and retention while reducing violations.
2. Develop and refine rider codes of conduct, reward and penalty mechanisms, and tiered management policies covering order acceptance, delivery, exception handling, and appeal reviews.
3. Use frontline feedback and data analysis to collaborate with product, engineering, and other teams on identifying rider management and experience issues, analyzing their root causes, and driving improvements through to resolution.

Requirements:
1. Take a problem-driven approach, consider operational scenarios comprehensively, and balance multiple objectives and teams.
2. Consider issues from user, rider, and competitor perspectives; understand the meaning behind data and avoid purely numbers-driven decisions and reliance on established approaches.
3. Have at least five years of internet operations experience and at least two years of management experience. Experience in rider experience, rider management, or strategy operations is a plus.
4. Be able to use English as a working language.

Role highlight:
Participate deeply in end-to-end decision-making for new business in international markets, supporting business strategy development and the achievement of business results.

岗位职责：
1. 负责平台骑手侧的管控体系与体验体系建设，提升骑手能力及留存率、降低骑手违规率。
2. 制定并迭代骑手行为规范、奖惩机制、分级管理制度，覆盖接单、配送、异常处理、申诉审核等全链路。
3. 基于一线反馈、数据分析等，协同产品、研发等多方团队，推动骑手管控及体验问题的识别、归因与闭环改进。

任职要求：
1. 从问题出发，对场景思考全面，有平衡多目标、多团队的能力。
2. 能站在用户视角、骑手视角、竞争视角思考问题，理解数据背后的意义，避免纯数字驱动及路径依赖。
3. 至少5年互联网运营相关经验，有2年以上管理经验；有骑手体验、管控经验或策略运营经验为加分项。
4. 英语可作为工作语言。

岗位亮点：
深度参与海外市场新业务全链条决策，支撑业务策略制定、业务结果的达成。