Business Development Manager - Merchant Operations

About this task

Responsibilities:
- Support Business Development by driving merchant-related operational improvement initiatives.
- Act as a bridge between Business Development, merchants, and internal teams, including Product, Delivery Operations, Marketing, and Finance.
- Collect merchant and business feedback, identify operational pain points, and translate them into actionable requirements for internal teams.
- Coordinate merchant-related product enhancements, system optimization, feature requests, and process improvements with Product teams.
- Work with Delivery Operations and other supporting functions to resolve issues affecting merchant operations, order flow, delivery experience, and service performance.
- Coordinate merchant-related initiatives and internal requirements across Marketing, Finance, Product, Operations, and other supporting functions.
- Develop and maintain dashboards with Product and relevant teams to monitor merchant performance, product usage, operational performance, and key business metrics.
- Analyze performance data, identify trends and gaps, and recommend improvement opportunities.
- Provide regular performance insights and updates to Business Development and relevant internal stakeholders.
- Support the testing, rollout, and adoption of new merchant-facing products, features, tools, and operational processes.
- Drive and follow up on cross-functional initiatives involving Business Development and supporting functions.
- Track merchant-related issues and improvement initiatives from identification through resolution.
- Ensure smooth communication and alignment between the local team and Chinese-speaking central or regional teams.
- Continuously improve merchant operation SOPs, workflows, dashboards, and internal coordination processes.
Requirements:
- Bachelor's degree in Business Administration, Operations, E-commerce, or a related field.
- At least four years of relevant experience in merchant operations, business operations, product operations, marketplace operations, business development, or a related field.
Location: Dubai, United Arab Emirates.

岗位职责：
- 通过推动商家运营改善举措，支持商务拓展工作。
- 在商务拓展、商家与产品、配送运营、市场营销、财务等内部团队之间发挥沟通协调作用。
- 收集商家及业务反馈，识别运营痛点，并将其转化为内部团队可执行的行动事项或需求。
- 与产品团队协调商家相关产品改进、系统优化、功能需求及流程改善。
- 与配送运营及其他支持职能合作，解决影响商家运营、订单流转、配送体验和服务表现的问题。
- 协调市场营销、财务、产品、运营及其他支持职能的商家相关举措和内部需求。
- 与产品及相关团队建立并维护数据看板，监测商家表现、产品使用情况、运营表现及关键业务指标。
- 分析绩效数据，识别趋势和差距，并提出改进建议。
- 定期向商务拓展团队及相关内部利益方提供绩效洞察和进展更新。
- 支持面向商家的新产品、功能、工具和运营流程的测试、上线及推广使用。
- 推动并跟进涉及商务拓展和支持职能的跨部门举措。
- 跟踪商家相关问题和改善举措，从问题识别直至解决。
- 确保本地团队与使用中文的总部或区域团队顺畅沟通并保持一致。
- 持续改进商家运营标准操作程序、工作流程、数据看板及内部协调流程。
任职要求：
- 工商管理、运营、电子商务或相关专业学士学位。
- 至少4年商家运营、业务运营、产品运营、平台运营、商务拓展或相关领域工作经验。
工作地点：阿联酋迪拜。