Open Platform API Product Operations Specialist

About this task

Responsibilities:
1. Lead end-to-end API integration strategies for Brazilian food delivery service providers and chain restaurant partners, develop scalable onboarding processes, and ensure seamless technical implementation.
2. Analyze the operational needs of chain restaurant clients, proactively identify integration pain points, and use AI tools to design data-driven solutions that significantly improve merchant onboarding efficiency and API adoption.
3. Build and manage relationships with local ecosystem partners, define integration standards, and drive joint innovation to expand platform capabilities. Continuously improve APIs for different use cases, work directly with engineering teams, and promote the implementation and use of open platform API products.
4. Define and monitor key metrics for service providers and merchants, use data insights to improve operational playbooks, strengthen service provider capabilities, and improve merchant performance on the platform.

Requirements:
1. A bachelor's degree or higher in computer science, information systems, or a related field.
2. At least three years of experience in product management, product operations, or platform integration, with successful projects in cross-border or emerging markets.
3. A strong understanding of API ecosystems, system integration patterns, and data flow architectures in large digital platforms.
4. Proficiency in building and using AI tools, with practical experience embedding AI into operational workflows and delivering measurable business impact.
5. Fluent English, with strong written and verbal communication skills for effective collaboration with global technical and business teams.

Preferred qualifications:
1. Experience working with open platform products.
2. Basic Portuguese for everyday communication.

Role highlights:
1. Build food delivery infrastructure in a high-potential, challenging market while contributing to global platform strategy.
2. Work across product management, product operations, and localization, with autonomy to define best practices and drive innovation from the ground up.
3. Explore AI applications for partner integration and develop more efficient operational practices for emerging markets.
4. Gain cross-functional exposure and career development opportunities within a fast-growing international team.

岗位职责：
1. 主导巴西外卖服务商与连锁餐饮合作伙伴的API端到端集成策略，推动可扩展的入驻流程并确保技术无缝落地。
2. 深度分析连锁餐饮客户的运营需求，主动识别集成痛点，利用AI工具设计数据驱动的解决方案，显著提升商户入驻效率及API使用率。
3. 构建并管理本地生态合作伙伴关系，定义集成标准并推动联合创新以扩展平台能力。持续丰富与完善场景接口能力，直接对接研发团队，推动开放平台API产品落地与使用。
4. 定义并监控服务商与商家的关键指标，通过数据洞察优化运营手册，推动服务商能力建设，提升商家平台表现。

岗位基本要求：
1. 计算机科学、信息系统等相关领域的本科及以上学历。
2. 至少3年产品、产品运营或平台集成经验，具备跨境或新兴市场成功案例。
3. 充分了解API生态、系统集成模式及大型数字平台的数据流架构。
4. 熟练建设与使用AI工具，有将AI嵌入运营流程并产生可量化业务影响的实战经验。
5. 英语流利，具备与全球技术及业务团队高效协作的书面及口头沟通能力。

优先条件：
1. 有开放平台产品岗位经验。
2. 能简单使用葡萄牙语进行日常沟通。

岗位亮点：
1. 在极具潜力与挑战的市场建设外卖基础设施，同时贡献全球平台策略。
2. 在产品、产品运营与本地化交叉领域拥有自主权，可定义最佳实践并从零推动创新。
3. 探索合作伙伴集成的AI应用，为新兴市场建立更高效的运营实践。
4. 加入高速发展的国际团队，获得跨职能接触及职业发展机会。