Changi Airport Customer Experience Agent

About this task

Experience in hotels, food and beverage, airports, airport lounges, sales or tourism services is preferred.
Additional allowances are available for multilingual ability, such as Japanese or French.
The role involves shift work, with 44 working hours per week and overtime pay for additional hours.

Airport Customer Experience Agent (CEA)
Salary: SGD 2,000 per month during probation; SGD 2,200 per month after probation, comprising a base salary of SGD 1,300, a housing allowance of SGD 300 and other allowances.
Schedule: Rotating shifts, with four working days followed by two days off.
Responsibilities:
- Welcome and assist airport passengers and answer questions about flights, facilities and other matters.
- Handle passenger complaints and requests for assistance, provide attentive passenger service and ensure a positive travel experience.

酒店、餐饮、机场、贵宾室、销售、旅游服务相关经验优先；
会多语种（日语/法语等）享有额外津贴；
轮班制，每周44小时，超时算加班费。

CEA机场客服
薪资：试用期2000新币/月；转正2200新币/月（底薪1300+住补300+其他津贴）
工作时间：做4休2轮班，多班次轮换
- 机场旅客咨询接待，解答航班、设施等各类问题；
- 处理旅客投诉、求助，做好旅客服务，保障旅客出行体验。