Customer Service Support

About this task

Requirements
1. Chinese proficiency is mandatory. Candidates must be able to use Chinese for daily office work and workplace communication, with strong listening, speaking, reading, and writing skills.
2. Demonstrate a strong customer service mindset and good communication and coordination skills, responding promptly and professionally to requests from customers and internal teams.
3. Have good computer skills and be able to quickly learn and proficiently use the company's internal systems.
4. Work conscientiously and responsibly, with a strong sense of accountability and the ability to proactively follow up on and complete assigned tasks.

Responsibilities
1. Work closely with two Sales Coordinators to assist with customer- and sales-related matters.
2. Learn and proficiently use the internal AGN system to issue invoices, process billing, create bookings, handle documents and paperwork, and perform other system operations. Relevant system and job training will be provided.
3. Maintain timely communication with departments, respond accurately and efficiently to customers, the sales team, and service providers, and follow up on related matters.
4. Proactively monitor work progress to ensure that customer requests and internal tasks are handled and completed promptly.
5. Complete other related tasks assigned by the supervisor.

Desired competencies
- Ability to work in Chinese, which is mandatory.
- Strong customer service and communication skills.
- Proficiency with computers and basic office software.
- Strong learning ability and the capacity to quickly master company systems.
- Attention to detail, accountability, and effective task execution.
- Strong teamwork and cross-departmental coordination skills.

岗位要求
1. 中文为硬性要求，能够使用中文进行日常办公及工作沟通，具备良好的中文听、说、读、写能力。
2. 具备良好的客户服务意识及沟通协调能力，能够及时、专业地处理客户及内部团队的需求。
3. 具备良好的电脑操作能力，能够快速学习并熟练使用公司内部系统。
4. 工作认真负责，具备较强的责任感及执行力，能够主动跟进并完成相关工作。

工作职责
1. 与两名销售协调员密切配合，协助处理客户及销售相关事务。
2. 学习并熟练使用 AGN 内部系统，处理开具发票、账单处理、创建订舱、文件及相关文书处理，以及其他系统操作。公司将提供相关系统及工作培训。
3. 及时与各部门保持沟通，准确、高效地回复客户、销售团队及服务供应商，并跟进相关事项。
4. 主动跟进工作进度，确保客户需求及内部工作能够及时得到处理和落实。
5. 完成上级领导安排的其他相关工作。

我们希望你具备
- 能够使用中文办公（硬性要求）。
- 良好的客户服务及沟通能力。
- 熟练使用电脑及基本办公软件。
- 学习能力强，能够快速掌握公司系统。
- 工作细心、有责任感、执行力强。
- 具备良好的团队合作及跨部门协调能力。