Assistant Guest Relations Manager – Grand Hyatt Jeju

About this task

Responsibilities:
1. Oversee the implementation of hotel guest service standards, lead the team in delivering guest services and ensure service quality.
2. Communicate with domestic and international guests in multiple languages, handle inquiries, requests and complaints, and follow issues through to resolution.
3. Coordinate the entire VIP guest reception process, including hosting high-net-worth guests, follow-up contact and relationship maintenance.
4. Manage the guest relations team, provide service training and improve guest service procedures.
5. Maintain hotel customer relationships, improve guest satisfaction and handle unexpected guest complaint incidents.

Requirements:
1. A professional appearance and demeanor.
2. At least five years of guest relations experience on luxury cruise ships or in star-rated hotels.
3. Proficiency in Chinese and English, or Chinese and Korean.
4. Experience in VIP reception at high-end hotels, complaint handling and team management is preferred.

Compensation and benefits:
- Annual salary of RMB 200,000 or more.
- Legal work visa and reimbursement of airfare to South Korea.
- Paid annual leave, holiday benefits, global hotel group benefits and meals at work.
- Comprehensive internal training and opportunities for advancement within the hotel group.

Work location: Dream Tower, Jeju City, South Korea.

岗位职责：
1. 监督落实酒店宾客服务标准，带领团队执行对客服务，保障服务品质。
2. 多语言对接海内外宾客，处理宾客咨询、诉求、投诉，跟进问题闭环。
3. 统筹酒店VIP宾客全流程接待工作，做好高净值客人的接待、回访维护。
4. 管理宾客关系团队，开展服务培训，优化宾客服务流程。
5. 维护酒店客户关系，提升宾客满意度，处理各类客诉突发事件。

任职要求：
1. 形象气质佳。
2. 5年及以上豪华游轮或星级酒店宾客关系相关工作经验。
3. 熟练中文和英文，或中文和韩语。
4. 具备高端酒店VIP接待、客诉处理、团队管理经验优先。

薪资福利：
- 年薪20万人民币及以上。
- 正规工作签证，报销赴韩机票。
- 带薪年假、节日福利、酒店集团全球福利、提供工作餐。
- 完善内部培训及集团内部晋升通道。

工作地点：韩国济州市梦想大厦。