Spanish-Speaking Customer Success Manager

About this task

Location and employment: Based in Mexico. Candidates may sign an employment contract in China and be assigned to Mexico, or sign a local employment contract in Mexico.

Responsibilities:
1. Support the local establishment and incubation of Chinese-invested fleets and capital in Latin America, coordinating company registration, finance, legal and tax matters, and corporate structuring.
2. Provide cross-language coordination to bridge communication and trust gaps between Chinese operators, local partners and drivers.
3. Coordinate platform resources and implement subsidies, driver quotas, traffic allocation and advertising access.
4. Lead the development of fleet operating capabilities, including driver recruitment, incentive mechanisms, and operations for electric vehicles and premium ride-hailing services.
5. Coordinate local insurance, maintenance and charging resources to optimize the full lifecycle costs of electric vehicle fleets.
6. Lead the development of a playbook for incubating fleet businesses entering Latin America, analyze target-market user needs and recommend localization improvements.

Requirements:
1. Bachelor's degree; fluent Spanish and working proficiency in English. Willingness to be assigned to Mexico and ability to work independently locally. Three to five years of experience in operations, project management, business development or frontline business roles. Experience in ride-hailing, fleet operations, cross-border trade or the new energy industry is preferred.
2. Strong learning ability, initiative and multitasking skills; adaptability to frequent overseas assignments and uncertain environments; excellent cross-cultural communication, negotiation and project management skills.
3. A customer-oriented, patient, detail-conscious, practical and thoughtful approach; ability to establish and maintain long-term trust in unfamiliar environments; demonstrated ability to improve customer satisfaction.

工作地点及雇佣安排：工作地点为墨西哥。可以在中国签订劳动合同后外派墨西哥，也可以直接在墨西哥签订劳动合同。

岗位职责：
1. 负责中资车队、资本的拉美本地化落地和孵化，统筹管理公司注册、财法税对接及公司架构搭建等事宜。
2. 承担跨语言协调职能，弥合中国经营者与本地伙伴、司机之间的沟通与信任成本。
3. 统筹平台资源，推动补贴、司机配额、流量分发、广告权限等落地执行。
4. 主导推动车队运营能力建设，覆盖司机招募、激励机制、EV及专车品类运营等核心环节。
5. 协同保险、维修、充电等本地生态资源，支撑电动车车队的全生命周期成本优化。
6. 主导搭建车队业务拉美出海孵化操作手册，分析目标市场用户需求，提供本地化改进建议。

任职要求：
1. 本科学历，西班牙语流利，英文可以作为工作语言；需外派墨西哥，具备独立本地作业能力。具备3—5年运营、项目管理、商务拓展或一线业务经验；拥有网约车、车队运营、跨境贸易或新能源产业经验者优先。
2. 较强的学习能力、主观能动性与多任务承载能力，能适应高频海外派驻与不确定性环境；具备出色的跨文化沟通能力、谈判技巧和项目管理能力。
3. 具备客户视角，耐心细致，务实周全，擅长在异地环境中建立并维护长期信任关系，并具备提升客户满意度的能力。