Spanish-Speaking Market Development Supervisor

About this task

Responsibilities:
1. Customer acquisition and business development:
- Acquire customers in Mexico's local express delivery, logistics, and e-commerce markets, and achieve regional sales and business growth targets.
- Develop business with local e-commerce sellers, retailers, cross-border e-commerce customers, and other companies with logistics needs.
- Generate leads through calls, emails, customer visits, industry events, and channel partnerships, and build and maintain a customer database.
2. Solution development and business negotiations:
- Understand customer needs for pickup, warehousing, transportation, delivery, and transit times, and coordinate with internal teams to develop logistics solutions.
- Manage quotations, contract negotiations, agreement signing, customer onboarding, and payment collection follow-up; independently prepare pricing proposals and business reports.
3. Customer relationship management and after-sales coordination: Maintain ongoing customer relationships, monitor shipment activity, and coordinate the resolution of pickup, transportation, delivery, and after-sales issues to improve customer satisfaction, renewal rates, and shipment volumes.
4. Market research and strategy support: Research local market trends, competitors, pricing, and customer needs in Mexico to inform market strategies and product improvements.

Requirements:
1. A bachelor's degree or above; majors in marketing, international trade, logistics management, e-commerce, or related fields are preferred.
2. Customer acquisition or sales experience in express delivery, logistics, cross-border e-commerce, or related industries is preferred. Recent graduates with strong learning ability and a willingness to communicate may also be considered.
3. Ability to develop customers, conduct business negotiations, and secure contracts; ability to independently prepare quotations and business analysis reports.
4. Strong customer service orientation and ability to coordinate operational and after-sales issues.
5. Strong learning ability, resilience under pressure, market awareness, and data analysis skills; ability to adapt to a fast-paced, results-oriented environment.
6. Ability to use Spanish as a working language, with strong communication skills.
7. A valid visa or residence permit for Mexico is preferred; overseas study or expatriate work experience is preferred.

岗位职责：
1. 客户开发与业务拓展：
（1）负责墨西哥当地快递、物流及电商市场的客户开发，完成区域销售及业务增长目标。
（2）开拓本地电商平台卖家、零售企业、跨境电商客户及其他有物流需求的企业客户。
（3）通过电话、邮件、客户拜访、行业活动及渠道合作等方式获取商机，建立并维护客户资源库。
2. 方案设计与商务谈判：
（1）深入了解客户在揽收、仓储、运输、配送及时效等方面的需求，协同内部团队制定物流解决方案。
（2）负责商务报价、合同谈判、合作签约、客户上线及业务回款跟进，独立制作报价方案及业务报告。
3. 客户维护与售后协调：持续维护客户关系，跟进客户发件情况，协调处理揽收、运输、派送及售后环节的问题，提升客户满意度、续约率及业务量。
4. 市场调研与策略支持：调研墨西哥当地市场动态、竞争对手、价格水平及客户需求，为市场策略及产品优化提供参考。

任职要求：
1. 本科及以上学历，市场营销、国际贸易、物流管理、电子商务等相关专业优先。
2. 有快递、物流、跨境电商或相关行业客户开发、销售经验者优先；应届毕业生具备较强学习能力及沟通意愿者亦可考虑。
3. 具备客户开发、商务谈判及合同签约能力，能够独立完成报价制作及业务分析报告。
4. 具备较强的客户服务意识，能够协调处理运营、售后等环节的问题。
5. 学习能力强、抗压能力好，具备较强的市场敏感度及数据分析能力，能适应快节奏、结果导向的工作环境。
6. 西班牙语可作为工作语言，具备良好的沟通表达能力。
7. 持有效入境墨西哥相关签证或居留者优先；有海外留学或外派经历者优先。