Account Manager

About this task

Responsibilities:
1. Accurately identify customer needs and quickly coordinate internal resources to meet them.
2. Support sales colleagues in increasing the company's share of existing customer business and developing new business.
3. Work with operations and delivery teams to provide and optimize customer solutions, ensure high-quality delivery, and continuously improve service fulfillment and customer satisfaction.
4. Follow up on all matters arising during customer cooperation and resolve unexpected issues promptly and appropriately.
5. Apply business and related knowledge to provide timely solutions and improvement recommendations addressing customer challenges and pain points.
6. Follow up effectively on customer payments and fee collections, ensure accurate shipment-volume forecasts, and support smooth business operations.
Requirements:
1. Bachelor's degree or above obtained through regular full-time higher education; ability to use English or Spanish as a working language.
2. Strong communication and coordination skills, service orientation, and teamwork.
3. Attention to detail, patience, accountability, customer focus, responsiveness, and strong execution skills.
4. Strong self-management skills and ability to work under pressure.

岗位职责：
1. 准确识别客户需求，快速有效地协调公司内部资源并满足客户需求。
2. 辅助销售同事提升客户现有业务市场份额、拓展新业务。
3. 推动运营交付团队为客户提供、优化解决方案并保障优质交付，持续提升服务履约质量和客户满意度。
4. 跟进处理客户合作过程中的所有相关事务，及时妥当处理并闭环各项突发情况。
5. 运用业务知识和关联知识，针对客户难点和痛点，及时给出解决方案和优化建议。
6. 及时有效地跟进客户回款、费用收款情况，保证货量预测准确性，保障业务顺利开展。
岗位要求：
1. 统招本科及以上学历，英语或西班牙语可以作为工作语言。
2. 具备良好的沟通协调能力、服务意识和团队合作精神。
3. 细致、耐心、责任心强，能以客户为中心，及时满足客户需求，执行力强。
4. 有较强的自我管理能力和抗压能力。