Korean Quality Analyst - Gaming

About this task

Responsibilities:
- Independently monitor and audit representatives’ calls, emails, and back-office transactions against quality guidelines and customer experience expectations.
- Review data, identify trends and root causes, and recommend improvements to operations and customer experience.
- Calibrate assessments with internal and external counterparts and provide feedback to agents and project teams.
- Maintain accurate quality data and report audit findings.

Requirements:
- Native-level Korean and business-level English.
- At least one year of relevant experience.