Customer Support Agent - Spanish Speaking (Bench Team)

About this task

Responsibilities:
- Respond to customer-support tickets within service-level agreements and resolve customer issues accurately and efficiently.
- Troubleshoot issues using approved procedures, tools, and knowledge resources; investigate escalations and coordinate with internal teams.
- Monitor client communication channels, share feedback on recurring issues, and contribute to knowledge-base updates.
- Support additional ticket queues and customer-experience initiatives as needed.

Requirements:
- Written fluency in English and Spanish and at least one year of customer-service experience or equivalent.
- Strong written communication, customer-service, research, critical-thinking, and problem-solving skills.
- Comfortable working across multiple computer systems and performing initial troubleshooting of common computer and network issues.
- Weekend and holiday coverage may be required, and schedules may change based on business needs.
- Bellevue, Washington; hybrid, generally two days per week in the office.
- Washington compensation range: $23.00 to $25.50 USD per hour. Eligible benefits may include medical, dental, vision, 401(k), paid time off, and parental leave.