Contact Center Representative

About this task

Responsibilities:
- Represent the company professionally.
- Handle inbound calls and follow up on complicated customer calls when required.
- Keep records of incoming calls and inquiries in the company database.
- Identify customers’ needs and direct them to the appropriate parties.
- Conduct customer satisfaction surveys.
- Manage customer complaints and direct them to the appropriate parties.
- Moderate social media.

Requirements:
- Bachelor’s degree in any field.
- 1–2 years of experience in a call center or customer support.
- Strong telephone and verbal communication skills.
- Excellent written and spoken English.
- Active listening and patience.
- Familiarity with CRM systems and practices.
- Customer-oriented approach.