Customer Support Specialist

About this task

Responsibilities:
- Provide timely, empathetic customer support for GCC markets through assigned calls, chats, and emails.
- Troubleshoot customer issues and give the technical team sufficient information to resolve problems promptly.
- Manage daily customer issues, requests, complaints, and resolutions.
- Deliver an excellent customer experience when interacting with customers, car dealers, and internal colleagues.
- Meet individual and team KPIs, including SVL, CSAT, chatbot performance, and other contact-handling metrics.
- Represent customer feedback internally and provide insights to product and development teams to improve the customer experience.
- Help develop more efficient processes and new products through cross-functional collaboration with engineering and data teams, car dealers, and marketing.
- Report to the Customer Support Team Leader and work in a multicultural environment.

Requirements:
- Experience in Customer Service or Customer Experience.
- Fluent English.
- Flexibility to work from the office.
- Strong computer, Office, and Google Suite skills, or experience with similar platforms.
- Excellent troubleshooting and multitasking skills.
- Strong organizational skills and the ability to structure daily work to achieve targets.
- Passion for helping people, with strong communication, listening, and empathy skills.
- Comfort working in a startup environment.
- Commitment to continuous customer-satisfaction improvement.
- Attention to detail while working at speed.
- A positive, can-do attitude and ownership of ongoing issues.

Employment type: Full-time.