Community Support Specialist

About this task

Provide support to a fintech community of clients and investors, respond to inquiries, resolve issues, and foster positive relationships.

Responsibilities:
- Act as the primary contact for community members through chat, calls, social media, email, and online forums.
- Answer service-related questions and build positive customer relationships.
- Monitor community platforms, address concerns, and escalate issues when necessary.
- Identify community feedback trends and report insights to internal teams.
- Assist customers with account issues, technical difficulties, and other concerns; collaborate with internal teams to resolve problems promptly.
- Collect feedback on community needs and pain points, and prepare reports on engagement, recurring issues, and customer experience improvements.
- Create and maintain FAQs, guides, and other self-service resources, updating them as products and services evolve.
- Assist with virtual and in-person community events, webinars, and meetups, including promotional activities and company representation.
- Create, print, and complete contracts and reservation forms for property investments.
- Manage document signatures and stamps, coordinate courier deliveries, and ensure timely paperwork processing.

Requirements:
- Bachelor’s degree in Communications, Finance, Economics, Business, or a related field.
- At least 2 years of experience in customer support, community management, or a similar role.
- Excellent verbal and written communication skills in English and Arabic.
- Very strong numerical skills.
- Good Excel knowledge.

Employment type: Full-time.