Customer Support Specialist

About this task

Responsibilities:
- Handle customer inquiries across incoming communication channels.
- Follow up on inquiries, conduct customer satisfaction calls, and perform other outbound communication tasks.
- Accurately document communications in CRM and ticketing systems.
- Escalate cases to relevant teams and follow up until resolution.
- Train clients to use the company's products through virtual channels.
- Report daily events to team leaders and highlight areas requiring attention.

Requirements:
- 0–1 years of call center or customer service experience.
- A bachelor's degree in any major is preferred.
- Very good English, particularly spoken communication.
- Must be available for on-site work in Egypt across different shifts.
- Strong communication and problem-solving skills, with the ability to handle customer cases independently.
- Ability to maintain quality while performing routine tasks and handling a high volume of calls.
- Training delivery skills and previous SaaS, technology, or food and beverage industry experience are preferred.

Benefits:
- Competitive compensation, bonuses, and potential shares.
- Regular training and an annual learning stipend.