Customer Success Manager - French

About this task

As a Customer Success Manager, you will be the primary relationship owner for assigned global customers and a key liaison between customers and internal teams. You will guide customers through onboarding, adoption, strategic touchpoints, business reviews, health monitoring, issue resolution, and renewal readiness. Success requires building trusted relationships, understanding each customer’s business goals, and helping customers realize measurable value from products and services.

This position requires up to 25% travel. A valid passport is required.

Key Responsibilities

Account Ownership
- Achieve world-class renewal rates and actively identify expansion opportunities.
- Own day-to-day customer relationships for assigned accounts and serve as the consistent point of contact throughout the customer journey.
- Develop a clear understanding of each customer’s goals, challenges, success criteria, operating model, and value expectations.
- Maintain accurate account information, success plans, action items, and customer health indicators in the relevant customer success systems.

Account Plan Execution
- Execute account engagement plans through regular standing calls, strategic check-ins, business reviews, and customer follow-up.
- Support onboarding, product adoption, change management, and customer education activities to improve usage and long-term value.
- Identify renewal risks and expansion opportunities, and coordinate with Sales, Support, Product, Finance, and Professional Services as needed.

Risk Mitigation and Issue Resolution
- Monitor customer health, satisfaction, product usage, and feedback to identify potential risks.
- Coordinate internal action plans to address customer concerns, track progress, and communicate updates clearly to stakeholders.
- Escalate priority issues appropriately while maintaining ownership of customer communication and follow-through.