About this task

The Service Delivery Manager will communicate and coordinate with regional customer service leaders to ensure service delivery meets customer needs and expectations. The role manages the regional service delivery team, monitors project progress, and ensures timely, high-quality completion of delivery tasks. It also collaborates with the regional operations delivery manager to monitor operational service objectives and develop improvement plans, formulates and executes regional service delivery strategies, analyzes and resolves project issues, provides technical support and recommendations, and reports project progress and key metrics to the Global Service Delivery Director.

Requirements include a bachelor's degree or higher in computer science, information technology, engineering, or a related field; at least five years of IT service delivery or project management experience, including at least five years of multinational project management experience; and experience working in the Asia-Pacific and Middle East, Europe, or Americas regions is preferred. PMP or ITIL certification is preferred. Candidates should have strong project lifecycle management, communication, coordination, problem-solving, technical support, and data analysis skills, understand application, infrastructure, or desktop operations services and best practices, and be proficient with project management and collaboration tools such as JIRA, Confluence, and MS Project. Fluency in Chinese, English, or Spanish with excellent written and verbal communication skills is required.

服务交付经理需要与客户区域服务负责人沟通协调，确保服务交付符合客户需求与期望。负责管理区域服务交付团队，监督项目进展，确保按时、高质量地完成交付任务；协同区域运营交付经理，监控运营服务达成目标情况，提出改进计划以提升服务质量；制定并执行区域服务交付策略，确保与全球服务交付总监的整体项目目标一致；分析和解决项目执行中的问题，提供技术支持和建议；定期向全球服务交付总监汇报区域项目进展和关键指标。

任职要求：计算机科学、信息技术、工程或相关专业本科及以上学历；至少5年以上IT服务交付或项目管理经验，其中有5年以上跨国项目管理经验，具备在亚太和中东区、欧洲区或美洲区工作经验者优先。PMP或ITIL认证优先。具备优秀的项目管理能力，熟悉项目生命周期管理；具备出色的沟通协调、问题解决、技术支持和数据分析能力；深入了解应用运维、基础架构运维或桌面运维服务内容及其最佳实践；熟练使用JIRA、Confluence、MS Project等项目管理和协作工具。中文、英语或西班牙语流利，具有出色的书面和口头表达能力。