Technical Support Engineer

About this task

Responsibilities:
- Provide technical support and services for overseas regions in coordination with headquarters.
- Follow up on business opportunities, support the implementation of pre-sales projects, and work with local teams to achieve KPIs.
- Lead product access and compliance management for the assigned region.
- Deliver product training, identify customer needs and pain points, and support sales staff with distributor product training.
- Manage products and drive the R&D and marketing teams to release overseas products and related documentation.
- Work with local sales teams to provide necessary support.

Requirements:
- Bachelor’s degree or above in computer science, electronics, communications, or a related field, with fluent spoken and written English suitable for use as a working language.
- More than three years of technical support experience; experience in the security industry is preferred, and knowledge of networking technology is a plus.
- Strong communication and service awareness, good documentation skills, rigor, attention to detail, and the ability to work under challenging conditions.
- Willingness to undertake frequent travel in the Middle East and Africa.

工作内容：
- 负责总部对接海外区域的技术支持和服务工作。
- 跟进商机，促成售前项目落地，与本地团队协同完成KPI。
- 主导负责区域的产品准入合规性管理。
- 负责产品培训，挖掘客户需求和痛点，配合销售人员完成分销商产品培训。
- 负责产品管理，推动研发部和市场部完成海外产品及相关文档等内容的发布。
- 与本地销售团队配合，提供必要的支持。

工作要求：
- 本科以上学历，计算机、电子、通信类相关专业，英语听说读写流利，可作为工作语言。
- 有3年以上技术支持经验，安防行业相关工作经验者优先，熟悉网络技术优先。
- 具有良好的沟通能力、服务意识与文档编写能力，工作严谨、细致，吃苦耐劳。
- 接受中东非地区的高频出差。