Bilingual Interpreter - English - Haitian Creole

About this task

KEY RESPONSIBILITIES
Provide consecutive interpretation services between English and Haitian Creole across various industries (medical, legal, customer service, etc.)
Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
Maintain confidentiality and impartiality at all times
Manage call flow professionally, including respectfully intervening when clarification is needed
Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
Remain strictly within the interpreter’s role without offering personal opinions or advice
Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

WHAT WE OFFER
Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
Hands-on role-play simulations and coaching led by certified interpreters
Ongoing development opportunities, including advanced training for complex call types
A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
Career advancement opportunities across interpreting, QA, training, and leadership roles

BENEFITS
Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
Private health insurance and access to a collaborative, supportive team environment
A proactive and accessible HR department that focuses on the staff’s health and happiness

REQUIRED QUALIFICATIONS
High school diploma or equivalent (required); college education preferred
Fluency in English and Haitian Creole, with B2+ proficiency or higher
Ability to pass a language and interpreting skills assessment
Minimum of 6 months of call center, customer service, or interpreting experience
Strong verbal communication, bilingual accuracy, and ethical decision making
Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
Strong sense of professional responsibility, integrity, and time management
Comfortable with assertive communication and session control
Basic computer skills, including typing and MS Office navigation
Quiet, distraction-free workspace conducive to active listening and sustained concentration
Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

PREFERRED QUALIFICATIONS
Certification in medical, legal, or community interpreting (strong plus)
Experience with remote work tools and communication platforms

REMOTE WORK REQUIREMENTS
Quiet, comfortable, and distraction free work environment
Desktop or laptop computer (Windows or Mac) with at least 16GB RAM
Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections
Computer no older than 5 years with a functioning webcam
Windows 10 or newer / macOS Big Sur (OS 11) or newer